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My event is cancelled or postponed - What do I do?

If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Generally;

  • If the event is cancelled – We will ask you to return the tickets and you will be refunded for your purchase.
  • If the event is postponed – The tickets are usually valid for the new date. Please look out for an e-mail from us and remember to add viagogo on your safe list of contacts so that our e-mail doesn’t go in your junk box. The email we will send will be specific to your event, and will have all relevant details and next steps.
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