Welcome to viagogo
Help Centre
Receiving tickets
- When will I receive my tickets?
- How do I download my e-tickets?
- How do I find tickets I've already downloaded?
- I'm Travelling - where and when will I receive my tickets?
- How do I update my shipping address?
- Where and when do I pick up my tickets?
- Can I pick up my tickets instead of having them shipped?
- Why is the price printed on the ticket different to what I paid?
- Why do my tickets have someone else’s name on them?
How do I update my shipping address?
1. Go to "My tickets" then Orders
2. Look at the delivery status to see if the tickets already shipped
3. Did the tickets ship?
Yes, the tickets are in-transit:
1. Please contact us
2. We'll check if there's enough time to reroute your package to a different address
No, the tickets didn't ship:
If you're shipping them to a hotel or friend or family member's place, we recommend contacting them first so they can expect the delivery. Hotels may not hold packages long. Otherwise:
1. Select "View details" then "Change delivery address"
2. In the "Default Delivery Address" box, select "Edit," and choose an address from the list. Select "Add Address" and fill in the info.
2. Look at the delivery status to see if the tickets already shipped
3. Did the tickets ship?
Yes, the tickets are in-transit:
1. Please contact us
2. We'll check if there's enough time to reroute your package to a different address
No, the tickets didn't ship:
If you're shipping them to a hotel or friend or family member's place, we recommend contacting them first so they can expect the delivery. Hotels may not hold packages long. Otherwise:
1. Select "View details" then "Change delivery address"
2. In the "Default Delivery Address" box, select "Edit," and choose an address from the list. Select "Add Address" and fill in the info.
Why wasn't this helpful?
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