viagogo guarantees every order
We do this by:
- Monitoring all orders to ensure that sellers deliver
- Delivering tickets using world-class courier services
- Making sure that sellers are only paid once the buyer has attended the event
Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide comparable replacement tickets or a refund in the rare instances where this is not possible.
Sellers are guaranteed to get paid for the tickets they sell and fulfill on time.