Official
Partner

Self service help

Important Information - Please Read before Contacting Us

If your query relates to any of the questions below, please refer to our FAQs by clicking here.

  • I have problem authorising my payment?
  • Why has my order been cancelled?
  • Receiving my tickets
  • I’m an international buyer - how will I receive my tickets?
  • Where exactly will I be seated?
  • Can I change or cancel my order or listing?

We may not be able to respond to your query if it is covered in our FAQs

Contact us by email:

If you have an account please Sign in before sending us your message, it will help us to process your enquiry.

Your name

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Transaction ID

If you have a transaction ID, please enter it above. This will help us to manage your question more efficiently.

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* To ensure fast resolution of your query, please provide us with any relevant details, such as Listing ID or event details.

Contact us by phone:

Our customer service team will reply to your inquiries 10.00 to 17.00 Monday to Friday, 11.00 to 16.00 Saturday (UK time).

We will endeavour to answer your call as quickly as possible, however you may find it quicker to check FAQ to find the answer to your question.

Please call us at the following number:

0121 2859897

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