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Payment and Delivery
Buyers Paying for Tickets
The viagogo, the official Ticket Marketplace of Aston Villa FC payment methods
When payment authorisation fails
Payment problems with CC
Printed receipts
3D Secure payment
Sellers Getting Paid
When will I get paid?
Incorrect payment details
Paypal
Paypal explained
Paypal security explained
Open a Paypal account through their website
The advantages of Paypal
Delayed Paypal payment
Buyers Receiving Tickets
Where are my tickets?
When will I receive my tickets?
How are tickets being sent?
Changing your delivery address
Can I order tickets from abroad?
Collecting tickets by 'Pick up'
Pending shipment creation
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Frequently Asked Questions
When will I get my tickets?
Tickets are normally dispatched one to two weeks before the event. This is because each promoter sends their tickets out at different times. We encourage sellers to send you the tickets as soon as they have received them. You should ex ...
Why do ticket prices vary?
Please note: if your question is answered on our FAQ page, we may not be able to respond to your query. -->
Payment Failed? / Authorisation Failed?
PLEASE NOTE: viagogo, the official Ticket Marketplace of Aston Villa FC authorises your debit / credit card when you buy tickets on our website. This means the bank has approved this amount to be withdrawn. Should you experience problems ...
Are the seats together / exact seat location?
Yes, tickets purchased from one listing will always be together. Note that ticket quantities cannot be altered. If tickets are listed in a group, they can only be purchased as a group. Please also note that maximum 6 tickets per user, ...
When will I get paid?
Payment will be initiated on the day of the game to your choice of BACS or PayPal. Please note this can take up to 5 days to be accredited to your account. Click here for a full list of related answers on Payment and Delivery
Can I remove / cancel / amend my listing?
Yes you can, as long as your seat has not already been sold – you must delete your listing immediately to avoid disappointment!
