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Frequently Asked Questions

When will I get my tickets?

Tickets are normally dispatched one to two weeks before the event. This is because each promoter sends their tickets out at different times. The seller will send the tickets to the delivery address you have provided within 24 hours upo ...

Why do ticket prices vary?

Availability and prices of tickets on the viagogo ticket exchange are driven by market demand; they are not determined by viagogo. Face value is the expression used to refer to the price printed on the "face" of the ticket, i.e. the pr ...

Payment Failed? / Authorisation Failed?

PLEASE NOTE: viagogo authorise your debit / credit card when you buy tickets on our website. This means the bank has approved this amount to be withdrawn. It may show as deducted from your balance, but we do not actually take the money ...

Are the seats together / exact seat location?

We expect listings of up to 2 tickets will be seated together. Please check the section and row details provided along with any additional comments from the seller's listing for further details. If you are not able to buy 2 tickets fro ...

When will I get paid?

Your payment will be initiated 5-8 business days after the event if we have confirmation of the following: Your tickets have been delivered i.e. your package was delivered via carrier tracking for on-time delivery Or your package ...

Can I remove / cancel / amend my listing?

You can always change your mind and edit / cancel / remove tickets listings yourself. Please be aware of the following: You immediately need to delete the tickets from your account. You cannot delete any tickets if they have already b ...
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