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What is the viagogo Guarantee?

At viagogo, every transaction is 100% guaranteed to be safe and secure. As well as making it easy and simple to buy or sell your tickets we ensure their safe and prompt delivery with online tracking, all supported by our customer service team.

Buyers: Once your order or winning auction has been confirmed by the seller

  • We guarantee that you will receive your tickets in time for the event
  • We will provide similar or better tickets than the tickets you have ordered or a full refund if any problem arises

If you have an issue with your ticket order please contact us immediately to allow us to resolve the issue on your behalf.

Sellers: Once your tickets have sold

  • We provide you with delivery methods that will make it safe and secure to send your tickets
  • We collect payment from the Buyer, protecting your identity and ensuring you are paid securely and promptly

Frequently Asked Questions

When will I get my tickets?

Tickets are normally dispatched one to two weeks before the event. This is because each promoter sends their tickets out at different times. The seller will send the tickets to the delivery address you have provided within 24 hours upo ...

Why do ticket prices vary?

Availability and prices of tickets on the viagogo ticket exchange are driven by market demand; they are not determined by viagogo. Face value is the expression used to refer to the price printed on the "face" of the ticket, i.e. the pr ...

Payment Failed? / Authorisation Failed?

PLEASE NOTE: viagogo authorise your debit / credit card when you buy tickets on our website. This means the bank has approved this amount to be withdrawn. It may show as deducted from your balance, but we do not actually take the money ...

Are the seats together / exact seat location?

We expect listings of up to 2 tickets will be seated together. Please check the section and row details provided along with any additional comments from the seller's listing for further details. If you are not able to buy 2 tickets fro ...

When will I get paid?

Your payment will be initiated 5-8 business days after the event if we have confirmation of the following: Your tickets have been delivered i.e. your package was delivered via carrier tracking for on-time delivery Or your package ...

Can I remove / cancel / amend my listing?

You can always change your mind and edit / cancel / remove tickets listings yourself. Please be aware of the following: You immediately need to delete the tickets from your account. You cannot delete any tickets if they have already b ...
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