If I buy Tomorrowland tickets and change my mind, can I cancel my order?
All purchases are considered final. If you decide you do not want the tickets you ordered, you can always offer them for sale on viagogo again.
Can I add camping to my ticket?
Yes, you can buy a ‘Dreamville Magnificent Greens Camping Pass’ if you would like to camp. Please note that this ticket will only be valid if you buy this in combination with a regular or a comfort Full Madness pass.
Alternatively you can buy a Full Madness regular or comfort with camping ticket.
If I buy a Tomorrowland ticket from viagogo, will it have someone else’s name on it?
Yes, your ticket will likely have someone else’s name on it. However, this will not cause any issues. Every purchase on viagogo is guaranteed and we will make sure you will gain entry to Tomorrowland.
Can I edit the details on my bracelet if someone else is coming instead of me?
You will not be able to change the details on your bracelet. However, since you’re buying through viagogo, we will make sure you will not have any issue gaining entry to Tomorrowland.
What will I receive in order to attend the event?
Attendees will receive either an e-ticket or a bracelet. viagogo will let you know what you will receive after you have made your purchase, and in the run up to the event.
Buyers receiving a ticket will need to exchange it for a Tomorrowland Bracelet at the festival’s ticketing booth located at Tomorrowland’s main entrance or Entrance 1 to Dreamville. Buyers receiving a Bracelet in the mail can gain entry with valid identity documents. The following are considered to be valid identity documents: identity card, passport or a driving licence.
Do I get a bracelet per person OR a ticket per person, or both?
Buyers will receive one e-ticket per person to be exchanged at Tomorrowland’s ticketing booth for a bracelet OR one bracelet per person delivered via secure courier.
When are bracelets sent out?
Bracelets will be sent in July and will be received at least a week prior to the event.
My child and his/ her friend is 16 years old. Can they attend?
No they cannot. The minimum age to attend Tomorrowland is 18. Attendees must be aged 18 or over, or turn 18 on the year of the festival to gain entry (anyone born in 1998). ID will be checked at the gate and there are no exceptions to this policy.
I’ve read that tickets cannot be re-sold. Will tickets bought on viagogo be valid?
All tickets bought on viagogo are valid and covered by the viagogo guarantee. You can buy with confidence on viagogo.
If I want to sell my Tomorrowland ticket on viagogo, what do I need to do?
Please click here if you want to list your ticket and follow the steps. By listing your ticket for Tomorrowland 2016, you are committed to personalizing your Bracelet or ticket directly with Tomorrowland before February 26th 2016 at 12PM CET and then shipping it immediately upon receipt, to your buyer. If you agree to this and are able to personalise your ticket (or have already done so), then you can list your tickets on viagogo.
If I want to list my Tomorrowland ticket for sale, when will it appear on the website?
Once you’ve submitted a ticket to be listed, our customer service team will review your listing and follow up on any additional steps to list the ticket within 1 business day.
What if I want to sell but forgot to personalize it with Tomorrowland by Feb 26th?
Unfortunately, you will not be able to sell your ticket on viagogo if you do not personalize your tickets with Tomorrowland by Feb 27th.
I have purchased on viagogo and have re-sold my tickets with viagogo, what should I do?
Our Customer Service team will contact you about 1 month prior to the event to review fulfilment instructions.
How do I activate my bracelet?
Buying a ticket - Your bracelet will be activated by your seller before it is shipped to you.
Selling a ticket - Full instructions on how to activate your bracelet will be sent by Tomorrowland with your bracelet.
What are Pearls?
Tomorrowland and DreamVille are completely cashless, 'Pearls' are the official currency of Tomorrowland. As soon as your Tomorrowland bracelet/s arrive at your home, you are able to top up your bracelet with 'Pearls' on the Tomorrowland website.This means your Bracelet will not only grant you access to Tomorrowland and/or DreamVille but it will also be the only way to pay for food and drinks.
Please note that you can also top-up your bracelet on the festival site at any time.
Can I attend The Gathering, pre-party at Dreamville on Thursday?
You can only attend The Gathering if you have bought a DreamVille ticket.