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Payment and Delivery
Buyers Paying for Tickets
The viagogo payment methods
When payment authorisation fails
Payment problems with CC
The charge to your card will appear as...
Printed receipts
If you suspect ticket fraud
3D Secure payment
Sellers Getting Paid
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Donating your payment to charity option
"Fully sold" status
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Sellers must enter their tracking number to get paid
Paypal
Paypal explained
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Open a Paypal account through their website
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Delayed Paypal payment
Buyers Receiving Tickets
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viagogo ship to many countries
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Sellers Delivering Tickets
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Seller shipping fee refunded
Seller; tickets not received according to the listing
When do I have to ship tickets?
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Frequently Asked Questions
When will I get my tickets?
Tickets are normally dispatched one to two weeks before the event. This is because each promoter sends their tickets out at different times. We encourage sellers to send you the tickets as soon as they have received them. You should ex ...
Why do ticket prices vary?
Availability and prices of tickets on the viagogo ticket exchange are driven by market demand; they are not determined by viagogo. Face value is the expression used to refer to the price printed on the "face" of the ticket, i.e. the pr ...
Payment Failed? / Authorisation Failed?
PLEASE NOTE: viagogo authorises your debit / credit card when you buy tickets on our website. This means the bank has approved this amount to be withdrawn. Should you experience any problem with your payment, please check through the l ...
Are the seats together / exact seat location?
We expect listings of up to 2 tickets will be seated together. Please check the section and row details provided along with any additional comments from the seller's listing for further details. If you are not able to buy 2 tickets fro ...
When will I get paid?
Your payment will be initiated 5-8 business days after the event if we have confirmation of the following: Your tickets have been delivered i.e. your package was delivered via carrier tracking for on-time delivery Or your package ...
Can I remove / cancel / amend my listing?
You can always change your mind and edit / cancel / remove tickets listings yourself. Please be aware of the following: You immediately need to delete the tickets from your account. You cannot delete any tickets if they have already b ...
