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Listing and Selling
Listing Tickets
Listing tickets explained
How do I list the correct section?
The event you want to sell tickets for is not listed
Can I remove / cancel / amend my listing?
What does I have the tickets not in hand mean?
Listing tickets on multiple websites
How much to charge for your tickets
Choosing the listing end date
Additional comments for seller listings
Events are listed inline with the primary market
VAT on your ticket sales
The 'create similar' function
What happens when my listing expires?
Can I list for an event that's happening soon?
When do I have to ship my tickets?
Why can I not sell but others can?
Selling Tickets
How do I list tickets?
Sellers are committing to viagogo
What is the seller service fee?
Seller listing stand out
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Frequently Asked Questions
When will I get my tickets?
Tickets are normally dispatched one to two weeks before the event. This is because each promoter sends their tickets out at different times. We encourage sellers to send you the tickets as soon as they have received them. You should ex ...
Why do ticket prices vary?
Availability and prices of tickets on the viagogo ticket exchange are driven by market demand; they are not determined by viagogo. Face value is the expression used to refer to the price printed on the "face" of the ticket, i.e. the pr ...
Payment Failed? / Authorisation Failed?
PLEASE NOTE: viagogo authorises your debit / credit card when you buy tickets on our website. This means the bank has approved this amount to be withdrawn. Should you experience any problem with your payment, please check through the l ...
Are the seats together / exact seat location?
We expect listings of up to 2 tickets will be seated together. Please check the section and row details provided along with any additional comments from the seller's listing for further details. If you are not able to buy 2 tickets fro ...
When will I get paid?
Your payment will be initiated 5-8 business days after the event if we have confirmation of the following: Your tickets have been delivered i.e. your package was delivered via carrier tracking for on-time delivery Or your package ...
Can I remove / cancel / amend my listing?
You can always change your mind and edit / cancel / remove tickets listings yourself. Please be aware of the following: You immediately need to delete the tickets from your account. You cannot delete any tickets if they have already b ...
