Refunding a submitted order
Unfortunately it is not possible to cancel, change or exchange an order after you have submitted it.
All orders are considered final once you submit your order.
If you decide you do not want the tickets you ordered, or you would like to upgrade to better tickets, you can always offer your tickets for sale on our site again and buy new tickets in a separate transaction.
To learn more about selling on viagogo, please visit our selling quick guide
for a full list of related answers on 'My Order'
can we have a refund
we don't need them anymore
bought new ones as confirmation took so long
bought the wrong tickets
why still unconfirmed
need to decline order
I can't attent anymore
can you relist them for
ordered ticket by mistake
why can't I cancel my transaction
can I cancel if tickets not yet shipped
can i get a refund on the tickets I don't need
cancel pending shipping orders
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