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Desert Trip Help Centre

When will I receive my tickets?
The event organiser has confirmed that shipping will start around mid-to-late-August and will take several weeks to complete. Therefore, you should expect to receive your tickets during September, and no later than three weeks before the event.

You can track the status of your order under the Purchases section.

Ways to ensure you receive your tickets on time:
  • Ensure the delivery address is correct. Check your delivery address here.
  • Ensure you choose a delivery address where someone will be available to sign for your delivery, such as a work address.
  • If you are travelling to the event, add your travel address and expected departure date as soon as possible and we'll make sure your tickets are shipped to the right place.
  • Please ensure that the phone number on your account is correct in case we need to contact you.
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