Getting Paid

Your payment will be initiated 5-8 business days after the event if we have confirmation of the following:

  • Your tickets have been delivered i.e. your package was delivered via carrier tracking for on-time delivery
  • Or your package was picked up by our couriers for Same Day Sales
  • Or (in case of pick-up at event) the event has taken place
  • All tickets delivered are exactly as ordered

You will receive an email confirming successful payment as soon as it has gone through.

Please note that this delay in payment allows us to protect the interest of our buyers and sellers, as it gives the buyer one week from shipment confirmation to refute the validity of the tickets.

We apologise for any inconvenience caused by this delay and appreciate your understanding that it makes this site more secure and improves the overall experience for both buyers and sellers.

Click here for a full list of related answers on Payment and Delivery